Frequently Asked Questions
Everything you need to know about your favorite Celestial Seasonings teas and snacks.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food or tea items. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Are your tea bags compostable?
Yes, our classic pillow tea bags are made from natural fibers and are fully compostable, as they contain no plastic or staples.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our reach to more international destinations soon.
How should I store my tea to maintain freshness?
We recommend storing your tea in a cool, dry place away from direct sunlight and strong odors. Keeping the tea in an airtight container will help preserve its flavor and aroma.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.